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 New Products
Sample Containers, 170 ml Natural PP Specimen Bottles and Snap Caps
170 ml PP Specimen Bottles


FAQ / Terms

FAQ

Terms


What are your payment and minimum order terms?
No minimum order for online orders.
$100.00 dollar minimum order for phone in orders.
We accept major credit cards: Visa, Master Card, Discover and AMEX.
NO Checks, COD, or Money Orders.
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I am buying from another supplier, but need better service, would you match or beat the price I am paying?
We always feel we provide the best service and competitive prices.  We would be more than happy to personalize a competitive quote for you, just email us.
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When will my UPS Next Day order be shipped?
Orders placed on our site usually ship within 48 hours, Monday through Friday, excluding holidays, regardless of the shipment method chosen.  Choosing Expedited Service (UPS Next Day, UPS Second Day or UPS 3rd Day Select) may reduce the amount of time your order spends in transit, but please allow 48 hours for shipment to occur Monday through Friday, excluding holidays.
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What is the minimum for getting bottles labeled or silk screened?
10,000 bottles is our minimum for silk screening.
2,500 bottles is our minimum for labeling.
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Can I establish credit terms?
Yes, established D&B rated firms purchasing over $5,000 in any given year may apply for terms by supplying 3 references and bank information. This process takes 2 to 3 weeks depending on how quickly your references respond. A request doesn’t guarantee approval.
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I’m a large user. Can I get additional discounts?
Discounts are available on large volumes to OEM’s and large volume end users. Please e-mail us your quotation request including the item number and quantity required, or a sample of what you may already be buying from an alternate source. We would be happy to customize a quote for you.
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How will my order be shipped?
All shipments are made F.O.B. our plant. All orders are shipped via UPS or Common Carrier for very large orders. Allow 4 to 6 days for delivery depending on how far you live from NY. Check the UPS.com site for ship time estimates for your location. Shipping and handling charges are added to your order. Once your online order is shipped, you will be E-mailed your tracking number for tracking it’s movement.
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My shipment weighed only 15 lbs. but I was billed for a 90 lb. shipment?
Your shipment was oversized per UPS standards. All oversized boxes are shipped at a minimum of 90 lbs. regardless of actual weight. Oversized boxes are needed to pack some of our larger plastic items and most of our bulk items. We are always looking for ways to reduce the box size required to avoid use of oversized boxes.
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How can I talk to a live person?
CALL: 1-518-880-6980 Ext. 1 (8am-5pm EST)
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How often do items get back ordered, and how will I know if an item I purchase is put on back order?
Back orders are rare, but if a requested item is put on back order, we try to contact our customers as soon as possible via e-mail. We cannot necessarily guarantee any ship dates at that time, but we will try to give you an accurate estimated arrival date.
Note that if you order several items and only one item is on backorder, a partial shipment will often be sent as a courtesy if you are located in the US or Canada. The backordered item will be forwarded to you automaticallty when it is recieved into stock.
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Will my bottles be sterile when I receive them?
Most bottles are clean and come packed in plastic bags, but not sterile. Any item that is sterile, will be indicated in the item description. For more information about cleaning and sterilizing your bottles click here.
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How will customer service contact me?
The primary method that SKS customer service will use to contact you is through e-mail.
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How to Order:
Online:
Click HERE to start shopping for glass bottles, plastic bottles, glass jars, plastic jars, lab supplies, digital scales and more.  An easy way to navigate through all of our products is to use our site map.  You can also use our navigation links located on the top and bottom of every page to quickly find the products you want.
By phone:
518-880-6980 ext. 1
Monday though Friday
8:00a.m.-5p.m. EST.
By fax:
518-880-6990
7 Days a Week, 24 Hours a Day!
Except on Holidays.
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Order Minimum:
Website orders: NO minimum
Phone orders: $100.00 minimum
Full cases only.
We accept major Credit Cards: Visa, Master Card, Discover or AMEX, NO Checks, COD or Money Orders.
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International Orders:
SKS Science ships internationally. International orders are subject to review by the SKS Credit Department prior to processing. Wire transfer payments are preferred for any order over $500.00 shipping outside the U.S., and this payment type will help speed international shipments.
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Prices:
Prices are F.O.B. Watervliet, NY as listed in our on-line catalog and are subjected to change without notice due to volatile exchange rates and/or typing errors. We will do our best to advise you of any changes.
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Large Quantity Discounts:
Discounts are available to OEM’s and large volume end users. Please e-mail us your quotation request including the item number and quantity required.  If you qualify, we will customize a quote for you.
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Shipping and Handling Charge:
All shipments are made F.O.B. our plant. All orders are shipped via UPS. Large orders (over 500.00) may be shipped via common carrier and usually take 5 to 7 days to ship. Shipping and Handling Charges are added to your order. Additional customs fees may apply to shipments sent outside of the U.S. Once your order is shipped you may track it with your UPS Tracking Number.
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Customer Service:
Our primary method of contact is through e-mail. Click here to send us a message. However, if you require delivery information or an order adjustment call: 1-518-880-6980, 8am-5pm EST
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Your Order’s Delivery:
Orders placed on our site usually ship within 48 hours, Monday through Friday excluding holidays, regardless of the shipment method chosen. Choosing Expedited Service (UPS Next Day, UPS Second Day or UPS 3rd Day Select) may reduce the amount of time your order spends in transit. You should check, UPS TRACKING on shipping times to your location. As an example, NY to West Coast is 5 days. If an item is temporarily out of stock, and cannot be shipped in 48 hours, you will receive a notice indicating the same. A street address is required for all UPS Shipments.
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Warranty and Safety Information:
All items sold on our web pages or in our catalog accurately reflect their current standards and specifications. However, each item depicted or described herein is not necessarily suitable for every kind of use, therefore, UNLESS OTHERWISE STATED IN THE WRITING, SELLER MAKES NO WARRANTY THAT THE GOODS DEPICTED OR DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All other warranties, whether expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. You should always TEST your product in the container you’ve selected prior to use.
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Returns & The SKS Guarantee:
If for any reason you are not satisfied, simply call within 45 days for an exchange, refund or merchandise credit. Credit is not issued for freight charges or customs fees. No credit will be issued for products, services, labels or other merchandise not provided by SKS. We accept material returns and issue credit only with an authorized return number (RMA). We only accept return of unused, complete cases.Return Policy for Machines, Tools, and Equipment
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Catalog:
We only have an online catalog. Our printed catalog has been discontinued. To begin viewing our online catalog, start HERE
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Privacy and Fraud Proctection:
To view our Privacy Policy, click HERE
To view our Fraud Protection Policy, click HERE
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Thursday 23 May, 2013